This introductory chapter has four goals: 1) to define the supply-chain logistics segment storage/pick concept with a Warehouse Management System (WMS) program; 2) to examine company vendor purchase orders, customer order information, and the physical SKU flows; 3) to outline the warehouse storage/pick concept and WMS program objectives; and 4) to identify the signals that indicate a warehouse requires a WMS program.
A warehouse with a WMS program is similar to all industry supply-chain groups, regardless of what is being processed: single small items, master cartons, or pallets. Most or all basic storage or pick/pack activities are performed at the warehouse:
1. Unloading, receiving, checking, and SKU identification
2. WMS and company SKU identification, with associated SKU quantity and WMS scan; SKU identification and movement to a storage/pick area
3. Storage activity, including deposit and withdrawal transactions and WMS SKU identification and storage/pick position identification scan transactions and information transfers
4. SKU transport from a storage area to a packing or shipping dock area
5. WMS SKU identification or symbology: receiving, storage, picking customer order SKUs; packing, scanning, weighing, preparation of manifests, and shipping preparation
6. Warehouse customer order loading and shipping
7. Handling returns, out-of-season SKUs, and customer transfers;
9. Maintenance, sanitation, and loss prevention
9. Inbound and outbound delivery truck yard control
10. Internal storage and pick locations reorganization (e.g., A, B, and C zones);
11. Handling SKUs with expiration dates and manufacturer lot numbers.
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