Lean Six Sigma For Supply Chain Management

 

After reading this chapter, you should understand how to identify and execute supply chain projects to ensure operational linkage with senior management’s high-level goals and objectives and understand the follow­ing concepts:

1. Why it is important to identify financial and operational metrics, to ensure business alignment, prior to creating Lean Six Sigma improvement projects.

2. Why projects must link to the voice-of-the customer (VOC).

3. Why it is important to establish metric scorecards prior to deploy­ing projects.

4. Why system models of major work streams are useful in under­standing their impact on supply chain performance.

5. Why input/output matrices are useful in translating senior manage­ment’s strategic goals and objectives into Lean Six Sigma projects.

6. Why it is important to create a list of questions relevant to the project’s problem statement and objective prior to collecting and analyzing data.

7. Why a project requires a project charter and effective project man­agement in order to be successful.